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Sentry Management, Inc.

119 Canal Street, Suite 102
Pooler, GA 31322 United States

Phone: View Phone Number912-330-8937
Website: savannah.sentrymgt.com
E-Mail:

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Company Description:

Sentry Management is a full-service community management company, helping create outstanding communities for homeowners since 1975.  Sentry exclusively focuses on the day-to-day management of communities, homeowner associations, and condominiums. Sentry offers a full range of service levels from basic accounting, to specialized assistance, to full-time management. In addition to employing and training highly qualified, experienced individuals, we emphasize the importance of customer service to ensure our staff provides courteous and prompt assistance to every member of your community.

Three aspects of our service set us apart:

1. Timely, Friendly Communications

Your community manager responds quickly and accurately to association and homeowner queries. Prompt, courteous interaction is a top priority, whether communications are in person, on the phone, or via email or text. We understand that you need an acknowledgment that we heard you and that a solution is in progress.

  •    Trained Manager has 24/7 online access to association’s records
  •    Homeowner payment and billing call-in number

 

2. Effective and Transparent Handling of the Association’s Money

Sentry skillfully handles all money matters for the Board, from annual assessment billing and collection, penalties and liens and any other source of revenue. The support team maintains meticulous financial records and provides standard financial reports in real time—available anytime online to Board members.

  • Only use independent, qualified contractors—never financially affiliated with us
  • Effective strategies to reduce delinquent accounts

 

3. Superior Customer Service and Local Support

The community manager is the frontline when it comes to customer satisfaction. To further support the manager and association—staff is always close by to help provide solutions. Everything the Board needs to interface is provided locally.

  • Service enhanced by electronic financial reports, mailings, and banking
  • Advanced digital support from homeowner payments to administering violations

 

Sentry is an Accredited Management Organization (AMO®). There are only 540 firms in the United States and Canada that currently have this designation and only a handful of community management firms. AMO® status causes our internal processes to be innovative, accounting systems to be unusually rigorous and financial disclosure to be world–class. Also, Sentry has no owned or affiliated service companies, which means we always negotiate the best prices for your community and the savings come back in the form of lower operating costs to residents Sentry operates in dozens of localities in Florida, Arizona, Colorado, Connecticut, Georgia, Idaho, Iowa, Indiana, Maryland, Missouri, New York, New Mexico, North Carolina, South Carolina, Tennessee, and Virginia.

At Sentry Management, our experience translates to a comprehensive understanding of the services that keep your community functioning smoothly, and our standard management package was created with this in mind. Services include:

HOMEOWNER SERVICES

  • CommunityPro® PORTAL
  • Correspondence & Mailings
  • After Hour Emergency Answering Service
  • Non-compliance Letters (Images Optional)
  • Lease Coordination

ADMINISTRATION

  • Monitor Utilities Usage
  • Contractors Coordination
  • Negotiation of Vendor Contracts
  •  Arrange Tax Filings with CPA
  • Sale Coordination Assistance to Board
  • Track Association & Vendor Insurance
  • Consult Documents in Making Decisions

REPORTING

  • Manager’s Report
  • Financial Reports Package
  • Assessment Report
  • Closing Report

MEETINGS & FOLLOW-UP

  • Annual Membership Meeting Attendance
  • Prepare Meeting Minutes
  • Organize & Attend Regular BOD Meetings
  • Maintain Official Records

ASSESSMENT, BUDGET & ACCOUNTING

  • Administer Assessment Process
  • Accounts Receivable & Payable
  • Banking Services
  • Operating and Reserve Budget Preparation

REVIEWS

  • Start-up Operations Review
  • Check Common Area Maintenance
  • Homeowner Violations Review
  • Architectural Review Tracking
  • Common Elements Management

BOARD SUPPORT

  • Annual Budget Planning Workshop
  • Board Educational Opportunities & Tips e-Newsletters
  • Online Board Room Support for Board Members
  • No Fee Lockbox Services
  • Local Customer Service a Phone Call Away
  • Liaison with Community, Developer & Attorneys
  • Bank Rate Monitoring for Association Funds
  • Five Homeowner Payment Options
  • Homeowner Electronic Communications on Violations

Products/Services: 
Management Company
Chapter(s): 
Georgia Chapter
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